096EC - THEORY AND TECHNIQUES FOR QUALITY CONTROL 2022

Topic outline

• Select topic General

  General

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  • Select activity Annunci

    

    Annunci Forum
• Select topic Topic 1

  Topic 1
• Select topic Quizzes on Quality definitions

  Quizzes on Quality definitions
  • Select activity Garvin Model

    

    Garvin Model Quiz
  • Select activity ServQual Dimensions

    

    ServQual Dimensions Quiz

    Besides the price, quality is the second element ensuring banking services competitiveness. 
    

    The Servqual model may assess Internet Banking services from the customer’s perspective. 

    Please, specify the correct Servqual classification for each of the 10 examples below.

• Select topic Quizzes on Quality approaches & tools

  Quizzes on Quality approaches & tools
  • Select activity Product & Process Quality

    

    Product & Process Quality Quiz

    20 multiple choice questions about the evaluation of quality of products and processes with also the inclusion of some questions on quality costs. 

  • Select activity The Quality approaches

    

    The Quality approaches Quiz

    20 multiple choice questions about quality approaches
    

  • Select activity The Seven Quality Control Tools

    

    The Seven Quality Control Tools Quiz

    20 multiple choice questions on the Seven Quality Control tools and Quality (Control) Circles for improvement.

    
    

  • Select activity The ISO Standards

    

    The ISO Standards Quiz

    15 questions around ISO 9000 issues.

    
    

• Select topic Topic 4

  Topic 4
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  Topic 5
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  Topic 6
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  Topic 7
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  Topic 8
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  Topic 9
• Select topic Topic 10

  Topic 10