KANO MODEL
Completion requirements
10 multiple choice questions about Kano model for the classification of product/service attributes according to their impact on customer satisfaction. Base your answer on the three main Kano attribute categories by considering the attribute examples given in a general way (not from your personal view).
Please note: just for one single case there are two possible answers (I hope you remember the activity done during our class some weeks ago in Wooclap).
Grading method: Average grade
Grade to pass: 12.00 out of 20.00