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096EC - THEORY AND TECHNIQUES FOR QUALITY CONTROL 2020: All participants

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SELF-ASSESSMENT QUIZZES

Quiz GARVIN MODEL - THE EIGHT DIMENSIONS OF QUALITY
Quiz The ServQual Model
Quiz The ServQual Gaps
Quiz Garvin's Framework & Kano Model
Quiz Seven Quality Control tools & Quality Circles
Quiz Statistical Quality Control, process variability & Costs of Quality
Quiz ISO 9000 Standards
Quiz Quality approaches

ASSIGNMENTS

Assignment 1. What is your meaning for “quality”?
Assignment 2. The Garvin model for quality product definition
Assignment 3. The Kano Model
Assignment 4. About Process Quality