Section outline

    • 1. What is your meaning for “quality”? Assignment

      Please, write down your definition for quality


    • 2. The Garvin model for quality product definition Assignment

      This assignment involves the following tasks: 

      1) briefly describing the Garvin model for product quality (every single dimension) 

      2) giving an example for each dimension with reference to a product of your choice 

      N.B. The examples provided in the lecture slides should not be used.

    • 3. The Kano Model Assignment

      A) Please list and briefly describe the classification of the product attributes introduced by the Kano model (the five categories). 

      B) Identify the customer needs associated to the product attributes listed in the table included in the file.


    • 4. About Process Quality Assignment

      The two graphs below (a and b) are displaying the data distributions referred to the outputs of two different manufacturing processes... (see questions in the attached file).